Shipping Information - Printer Ink, Inkjet Cartriges, and More

Where We Ship We only accept orders shipping to addresses within the U.S., Guam, Puerto Rico, American Samoa and the U.S. Virgin Islands.   This also includes AO, AP, APO, and FPO addresses.  Canadian and International orders will not be accepted. Free Shipping Offer Our free shipping offer applies to orders over $75 shipping within the 48 contiguous US states.  Orders that qualify for free shipping will be shipped using regular ground service with the carrier of our choice.  Expedited shipping methods, such as Next Day Air, Next Day Air Saver, 2nd Day Air, and 3-Day shipping do not qualify for the free shipping offer. Shipping Rates for the 48 contiguous states only Standard Ground Shipping is based on the weight of the order and will be calculated at Checkout. If your order is over $75 Standard Ground Shipping is free.   (Orders that qualify for free shipping will be shipped using regular ground service with the carrier of our choice.) Next Day Air, Next Day Air Saver, 2nd Day Air, and 3-Day Delivery are based on the weight of the order and will be calculated at Checkout.  These shipping methods do not qualify for our free shipping offer. Shipping Methods for AK HI PR APO FPO VI GU AS - Orders will be shipped by USPS Priority Mail.  Rates are based on the weight of your order and will be calculated at checkout. How We Ship & Transit Times Orders are shipped via FedEx with tracking numbers, UPS with tracking numbers or USPS with delivery confirmation.  Orders placed before 3:30pm Eastern Time Mon.-Fri. are usually shipped the same day or the next business day.  After 3:30pm we recommend that you call us if your order must be shipped the same day as your order. Normal Business days are Mon.-Fri. We are not open and do not ship on the following days: Saturday Sunday New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Day Christmas Day New Year’s Eve Shipments sent via FedEx Ground, UPS Ground or USPS average 3-5 business days for delivery.  Orders shipped to locations outside of contiguous 48 states may take up to 7 days for delivery or longer. FedEx and UPS conduct regular deliveries Mon.-Fri. excluding holidays.  Saturday delivery FedEx or UPS shipments can be arranged at an additional charge.  Please call to arrange a Saturday delivery.  FedEx and UPS do not guarantee delivery times for Ground shipments. USPS conducts regular deliveries Mon.-Sat. excluding holidays.  USPS does not guarantee delivery times. REFUNDS and EXCHANGES Shipping charges are not refundable.  Customers who are returning product(s) and received free shipping on their order will have the actual shipping costs, that were incurred by us, deducted from their refund.  This only applies to orders that are returned in their entirety and to partial returns if the items being returned take the order total below $75. $75 is the qualifier for free shipping. Replacement cartridges will not be shipped, or refunds/credits will not be issued, until the products being returned are received by us. If you need your replacements right away you should place a new order when you contact us about your return. Your new order will be processed immediately. Please allow up to 7 business days from the time we receive your return to process your credit.  Refunds will be issued in the same manner as payment was received.  For credits issued back to your credit card that it may take your credit card company up to 30 days to apply the credit to your account.  We have no control over how long the credit card company takes to post the refund to your account after we have transmitted the data to them.